Clear information about how HT Freelance & Web Design operates, handles personal information and provides its services.
DEVELOPMENT DRAFT — NOT FOR PUBLICATION. These pages are provisionally approved for wording and structure only. Business-address, legal and technical checks are still outstanding.
01 / PERSONAL INFORMATION
PRIVACY POLICY.
Provisional — lawful-basis mapping, business address, technical providers and retention details require verification.
01 — Who We Are
HT Freelance & Web Design is operated by Harvey Thomas, a sole trader based in Herefordshire, United Kingdom. Email: htfreelanceandwebdesign@gmail.com. Telephone: 07885 651964. A legally suitable business address remains to be confirmed.
02 — Information We Collect
When you enquire, we may collect your name, email, selected service or package, optional budget, project details and anything else you provide. Customer records may include quotes, correspondence, project materials and invoices. Website infrastructure may process technical data such as IP addresses and request logs; actual processing will be verified.
03 — How We Use Information
We respond to enquiries, discuss requirements, prepare quotes, provide agreed services, communicate about projects, maintain records and meet legal obligations. We do not use website enquiry details for promotional marketing emails or newsletters.
04 — Lawful Bases
Depending on the activity, processing may rely on pre-contractual steps, contract performance, legal obligations or legitimate interests. Each purpose and lawful basis will be confirmed before publication.
05 — Sharing Information
Necessary providers may handle information for website operation, communications and services. Actual recipients, processing locations and international-transfer safeguards will be verified.
06 — Security
We take appropriate technical and organisational steps to protect information, although complete security cannot be guaranteed.
07 — Retention
Unsuccessful enquiries and related correspondence are proposed to be retained for up to 12 months after the last relevant communication, unless a longer period is lawfully necessary. Customer contracts, projects and financial records have different retention needs to be documented.
08 — Your Rights
Depending on circumstances, you may have rights of access, correction, erasure, restriction, objection and other rights under data-protection law. Contact us to make a request.
09 — Cookies
See the Cookie Policy below.
10 — Questions and Complaints
Contact htfreelanceandwebdesign@gmail.com or 07885 651964. You may also have the right to complain to the UK Information Commissioner's Office.
Review adaptation of the original 14-section Terms & Conditions (v1.0, 11 November 2026). The original document remains the contractual source. This webpage is not yet approved for issue to customers. The original residential address is deliberately withheld pending verification of an alternative legally suitable disclosure.
01 — Business Details and Agreement
HT Freelance & Web Design is operated by Harvey Thomas, sole trader. Business correspondence address: [TO BE VERIFIED BEFORE PUBLICATION]. Email: htfreelanceandwebdesign@gmail.com. Telephone: 07885 651964. Website: htfreelanceandwebdesign.com. An agreement forms when you accept a quotation and we confirm booking, subject to consumer cancellation rights. Scope and price changes must be agreed before additional work.
02 — Website Packages and Project Scope
Starter: 1–4 pages, £250, estimated 2–3 days. Intermediate: 5–8 pages, £450, estimated 5–7 days. Professional: 9+ pages, custom quote from £750, estimated 7+ days. The accepted quotation controls deliverables, revisions and extras. First-year domain registration is separate. Times depend on agreed deposit where applicable, materials, access, approvals and third-party factors.
03 — Prices, Deposits and Payment
Starter requires no deposit. Intermediate and Professional require 50% before work begins. The balance is invoiced on completion and due within 14 days. Agreed extras may change the price. HT Freelance & Web Design is not VAT registered and does not add VAT. Payment instructions appear on invoices.
04 — Customer Materials, Revisions and Approval
Customers provide accurate content, permissions, branding, account access and timely feedback and confirm rights to supplied materials. The quote sets included revisions; out-of-scope work is separately quoted. Customers review the website before launch. No particular search rankings, traffic, enquiries or uninterrupted third-party service are promised.
05 — Optional Hosting and Maintenance
Essential Care: £35 monthly or £350 annually, including 2 minor edits per month. Premium Care: £60 monthly or £600 annually, including 5 minor edits per month. Active plans include hosting, standard domain renewal, routine updates, security checks and backups, subject to the Service Policy Guide. Minor edits concern existing text or images, not new pages or integrations. Unused edits do not roll over unless agreed in writing. Specialist domains and third-party licences may cost extra.
06 — Pay-as-You-Go Work and Additional Services
Without maintenance, hosting, domain renewals, updates and support are separately arranged or charged. Larger agreed edits or technical work cost £30 per hour where agreed in advance. Other extras are quoted individually, with third-party charges identified separately.
07 — Maintenance Cancellation and Service Continuity
Maintenance may be cancelled by email, ending promptly or at the end of the paid period, subject to statutory rights. We confirm the effective date and practical implications. Refunds depend on the agreement, services and law. Hosting may stop, affecting website availability; customers should arrange any transfer before service ends.
08 — Domains, Hosting and Third-Party Services
Domains and websites may be managed through selected providers. Registrant details and ownership rights must be accurate; management does not itself confer domain ownership. Provider terms, fees and technical limits apply. Transfer requests should be made before hosting ends.
09 — Ownership of Completed Work
After full payment, customers own transferable custom design and content created specifically for their project. Existing templates, reusable code and tools remain with HT Freelance & Web Design. Third-party assets remain subject to their licences. Lawfully necessary business and support copies may be retained.
10 — Portfolio and Promotional Use
Completed, non-confidential websites, screenshots and links may be displayed unless the customer opts out by email. Opt-outs stop future use and result in removal of controlled material within a reasonable period. Privacy, confidentiality and intellectual-property rights are respected.
11 — Project Cancellation, Refunds and Consumer Rights
Requests are assessed individually based on work, committed costs, circumstances and legal rights; deposits are not automatically non-refundable. Eligible distance or off-premises consumer service contracts normally carry a 14-day cancellation period. A separate express early-start request and acknowledgement may be needed before starting within that period. Lawful proportionate charges may apply on cancellation after work starts; rights may end after full performance only where legal requirements are met. Required information and consent are provided separately.
12 — Availability, Faults and Liability
Services are supplied with reasonable care and skill. Third-party outages, DNS failures, cyber incidents, customer changes and incompatibilities can affect websites. Nothing unlawfully excludes liability, including for fraud, death or personal injury caused by negligence, or mandatory consumer rights. Other limitations must be lawful and reasonable.
13 — Privacy, Communications and Complaints
Customer contact and project information is used for quotes, services, invoicing and communications in line with data-protection law and a suitable privacy notice. Questions, cancellations or complaints: htfreelanceandwebdesign@gmail.com. English law applies subject to mandatory consumer protections in the customer's place of residence.
14 — Quotation Acceptance and Contract Documents
The accepted quote, these Terms and Conditions and the applicable Service Policy Guide form the agreement. Specifically agreed quote variations take precedence over commercial details but cannot override statutory rights. Relevant documents are supplied before acceptance, and agreed changes are recorded.
Separate customer early-start confirmation and any mandatory cancellation information must be handled in the contract workflow, not assumed from agreement to these terms.
Public summary draft. The customer-specific Article 28 DPA is separate and must not be represented as automatically signed or effective.
01 — Our Approach
We aim to handle personal information responsibly and in accordance with applicable UK data-protection law.
02 — Our Responsibilities
We act as a controller for our own enquiries, customer administration, invoicing and business operations. We may act as a processor where we handle customer personal data under documented customer instructions.
03 — Confidentiality
Access is limited to authorised people and necessary service providers.
04 — Security Measures
Customer processing agreements describe account access, device security, protected backups, restoration testing and incident handling; measures are reviewed as appropriate.
05 — Customer Instructions
Where acting as a processor, we follow documented lawful instructions and applicable legal requirements.
06 — Service Providers
Actual hosting, domain and email providers, roles, locations and international transfers must be verified.
07 — Individual Rights
We address requests for data under our responsibility and assist customer controllers where appropriate.
08 — Personal-Data Incidents
We take reasonable steps to identify, contain and respond to incidents and meet applicable reporting and assistance obligations.
09 — Retention and Deletion
Data is retained, returned or deleted according to its purpose, the relevant agreement, processing role and legal requirements.
10 — Data Processing Agreements
Customer processing may require a separate agreement with completed customer-specific schedules and acceptance records.
Provisional until the actual technology and provider inventory is audited. No analytics or advertising cookies are installed in this local preview.
01 — What Are Cookies?
Cookies are small files or information that websites may store on a device. Similar technologies may support functionality or remember preferences.
02 — Technologies Used
Before publication, this policy will identify actual technologies, providers, purposes and durations. We will not claim to use services that are not installed.
03 — Essential Technologies
Some technologies may be necessary to operate the website or remember privacy choices. The final policy will describe what is actually used.
04 — Optional Technologies
Where optional technologies are used, appropriate consent choices will be available before activation.
05 — Your Choices
Where applicable, you can accept or reject optional technologies or reopen Cookie Settings.
06 — Changes
This policy will be updated if website technologies change.
Website information describes the services offered and is provided for general information.
02 — Prices and Quotations
Published prices are starting or indicative prices unless stated otherwise. An accepted quotation confirms the scope, deliverables and total price.
03 — Delivery Estimates
Delivery periods are estimates, not guaranteed deadlines. Timing depends on project requirements, materials, approvals and third-party services.
04 — Search Engine Results
SEO services cannot guarantee rankings, traffic, enquiries or business outcomes.
05 — Third-Party Services
Hosting, domains, external platforms and other third-party services may have separate terms, fees and technical limitations.
06 — Website Availability and Security
Uninterrupted hosting, protection from every cyber threat and instant resolution of external faults cannot be guaranteed.
07 — External Links
External links are provided for convenience. Their content and availability are outside our direct control.
08 — Legal Rights
Nothing here excludes statutory rights or liability where unlawful. Specific service commitments are set out in the accepted quote, Terms & Conditions and applicable Service Policy Guide.
